Navaro Solutions – Taking Australian Ecommerce to the Next Level
One of the success stories of the Shack Group this year has been the continued development and expansion of Navaro Solutions in the realm of ecommerce. The company provides business solutions for web site management, secure data storage, client and stock management, as well as billing solutions and site appraisals. Two new services launched by Navaro Solutions this year stand poised to increase the company’s client base and popularity, namely SEO and VoIP (Voice over Internet Protocol). The company reports sales increases for clients in the range of 300-400% annually.
Navaro Solutions & BPO:
Navaro Solutions is working in the rapidly expanding field of Business Process Outsourcing (BPO), providing sales, customer support, and billing service outsourcing for clients engaged in ecommerce on the web. Many small businesses lack the staff and training to manage this successfully for their web sites, and many large businesses are looking for ways to manage it off-shore more cost effectively. Navaro Solutions is based around a core staff of professionals who specialize in BPO for web sites on a need basis. This means that all solutions are leveraged to the scale of the client’s consumer base, and optimized to meet the requirements of site traffic and user community. For businesses, Navaro Solutions provides professional support services that are always present wherever their clients are located or whenever their customers call for assistance.
Case Studies – Call Centers & Help Desks:
Consider a small business who receives a small number of sales inquiries per day, or a company whose help desk receives a similarly low number of support requests. In most instances, hiring a full time phone operator and investing in the office, technology, and staff is simply not a viable option based on the budget and scale of the operation. Then present the same business with the opportunity to outsource this work to a fully staffed office that will manage company accounts and sales inquiries on a need basis, and are fully equipped to scale operations to meet spikes in customer traffic during peak times. When the option to add fully staffed call center and help desk functionality to a business is priced at 10% or less of the in house cost, it becomes a very attractive and reasonable option. This is one of the markets that Navaro Solutions is developing and it has great potential for expansion.
Small businesses are provided with an opportunity to add corporate level functionality to their businesses through services with Navaro Solutions. Corporations are able to simplify their in house processes by outsourcing similar services to the company. Not only phone support, but also billing and stock management requirements are offered on an outsourced basis to corporations contracting with Navaro Solutions.
New in 2008 – SEO & VoIP Services:
Navaro Solutions has decided to expand into the fields of Search Engine Optimization and VoIP (Voice over Internet Protocol) in 2008 to diversify its service offerings in Business Process Outsourcing. It has become more and more apparent to companies engaging in ecommerce or web site sales that Search Engine Optimization is important and plays a huge factor in influencing sales. The logic is simple – how many people will visit your web site if it is listed on the front page of Google rather than page 23? Businesses listed at the top of the search engine results pages can experience traffic and sales gains of well over one thousand percent. Thus it makes sense for companies to invest in SEO, and Navaro Solutions is providing spam-free services for businesses that build page rank and market presence organically.
Navaro Solutions has been using VoIP protocols and IP-PBX phone systems for its call centers and help desks for over four years. In 2008, the company has begun an active phase of marketing these services to businesses on an independent basis. This will also lead to further expansion of Navaro Solutions in the booming BPO market for years to come.
For more information about BPO at Navaro Solutions, please visit:
http://www.navarosolutions.com/